Overview
Returns
At Smith Cultural Trove, we want you to love every piece you purchase. Eligible items may be returned for store credit within 15 days of delivery.
Items must be unused, unwashed, and in their original condition, with all tags and packaging intact. Returns received after 15 days will not be accepted.
Customers are responsible for return shipping costs. Please use a trackable shipping method so delivery can be confirmed.
Once your return is received, please allow up to seven business days for processing.
Store Credit Policy
Smith Cultural Trove does not issue refunds to the original payment method. All approved returns and exchanges are issued as store credit only.
Your store credit will be sent by email and will not expire. It may be used toward any future purchase.
Cancellations
Orders may be canceled within 24 hours of purchase by contacting us at info@smithculturaltrove.com. Once an order has been processed or shipped, it cannot be canceled.
Custom and made-to-order items cannot be canceled after production has begun.
Order problems-Report within 48 hours
Please inspect your order as soon as it arrives. Damaged, defective, missing, or incorrect items must be reported within 48 hours of delivery.
Include your order number and clear photos or a short video showing the damage. We will review the issue. If your claim is approved, store credit will be issued in accordance with our policy.
Because many of our products are handmade, slight differences in color, texture, shape, pattern, or craftsmanship are natural. These variations are part of each item’s unique character and are not considered defects.
Final Sale Items
Sale, discounted, custom, made-to-order, and clearance items are final sale. They cannot be returned, exchanged, refunded, or credited in any way.
EXCHANGE
We do not offer direct exchanges for changes of mind or when a customer orders the wrong size, color, or item. If the item is eligible under our return policy, it may be returned for store credit, which can be used to place a new order.
If an item arrives damaged during shipping, is defective, or is different from what was ordered, please contact Smith Cultural Trove within 48 hours of delivery. Clear photographs of the item and its packaging must be provided. After reviewing the claim, we may offer a store credit’.
Damage caused by the customer after delivery, including dropping, tearing, misuse, improper washing, improper care, or normal wear and tear, is not eligible for replacement, refund, or store credit.
Shipping Fees
Original shipping fees are non-refundable.
Customers are responsible for return shipping costs when returning an eligible item for store credit. Smith Cultural Trove will cover reasonable return shipping costs only when the item is confirmed to have arrived damaged, defective, or different from what was ordered.
Shipping costs will not be credited for returns caused by a change of mind, an incorrect size, color, or item selected by the customer.
Contact Us
If your item arrives damaged, defective, or different from what you ordered, please contact us within 48 hours at
Include:
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- Your order number
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- Photos of the item
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- A brief description of the issue
Final Notes
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- Claims for items that arrive damaged, defective, or different from what was ordered must be submitted within 48 hours of delivery.
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- Eligible returns for store credit must follow the 15-day return requirements stated above.
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- Smith Cultural Trove reserves the right to refuse any return, replacement, or store-credit request that does not meet the conditions of this policy.
THANK YOU
Thank you for supporting Smith Cultural Trove and the beauty of African craftsmanship. We hope each piece brings culture, color, and joy into your homes.
