Shipping Policy
Order Processing
Thank you for shopping with Smith Cultural Trove.
Once your order is placed, you will receive an order confirmation email. If you do not receive one within a few minutes, please check your Spam or Promotions folder.
When your order ships, you will receive a second email containing your tracking number so you can monitor your package.
Please note that orders cannot be canceled or changed after 24 hours of purchase.
Processing Time
Many of our products are handcrafted by skilled artisans in Africa.
- In-stock items typically ship within 2–5 business days.
- Handmade or custom items may require additional processing time before shipment.
- Some handcrafted baskets and specialty items may take up to 4 weeks to prepare and ship.
Processing times will be noted on the product page whenever applicable.
Shipping Notes
- We currently ship within the United States.
- We do not offer overnight or express shipping at this time.
- Orders containing multiple items may arrive in separate packages.
- Once an order has been shipped, we cannot change the shipping address.
- Delivery times are estimates and may vary due to weather, holidays, or carrier delays.
- Smith Cultural Trove is not responsible for delays caused by USPS, UPS, FedEx, or other shipping carriers after the package has been shipped.
Tracking Your Order
Once your package ships, your tracking number will be emailed to you. Please allow up to 24 hours for the tracking information to become active.
Shipping Location
All orders are shipped from:
Winter Haven, Florida, United States
For shipping questions, contact us at:
Email: info@smithculturaltrove.com
Phone: +1-863-355-6512
