Last updated: October 8, 2026
We want you to be happy with your handmade piece. If you are not happy with an item, you may ask for an exchange or store credit under the terms below.
Ask within 15 days
Customers have 15 days from delivery to ask for an exchange or store credit. Please contact us within that 15-day period to start your request.
Condition of items
Items must be unused and in their original condition. Please keep any tags and packaging until you contact us, and include them when we ask you to send an item back.
Handmade variations
Many of our pieces are handmade. Small differences in color, pattern, size, texture, and finish are normal, are part of what makes each item one of a kind, and are not defects.
No cash refunds — exchange or store credit only
We do not offer cash refunds, and we do not return payments to the original payment method. Approved returns are handled as an exchange or as store credit only.
Wrong or damaged items
If we sent the wrong item, or if your order arrives damaged, please contact us within 15 days of delivery and include a clear photo of the item and, when helpful, of the packaging. We will send the correct or replacement item, or issue store credit if a replacement is not available. We do not offer a money refund in these cases.
How to start a request
Email us at info@smithculturaltrove.com with your order number, your name, the item involved, and whether you would like an exchange or store credit. Please do not send an item back until we reply with instructions.
Contact us
Smith Cultural Trove
Winter Haven, Florida
Email: info@smithculturaltrove.com
Phone: +1-863-355-6512
