Last updated: October 5, 2026
Smith Cultural Trove is a small business based in Winter Haven, Florida. This policy explains, in plain language, what information we collect when you visit our website, contact us, or place an order, and how we use that information.
Information we collect for orders and support
When you place an order, create an account, or contact us, we collect information needed to complete your order and help you. This may include your name, billing and shipping addresses, email address, phone number, order details, exchange or store credit requests, and messages you send to us. When you visit our website, we and our website tools may also collect basic technical information, such as your internet protocol (IP) address, browser and device information, pages viewed, shopping-cart activity, and cookie or session information.
Payments are processed securely
Payments are processed securely by our payment providers. Those providers receive the information needed to process a payment, such as billing information, purchase amount, and order details. We do not normally receive or store your complete payment-card number on our website.
How we use information
We use information to process and ship orders, send order and tracking updates, provide customer support, handle exchanges and store credit, prevent fraud, keep business, accounting, and tax records, meet legal requirements, and improve our website and store.
We never sell your information
We never sell your personal information. We share information only as needed to run our store, such as with payment providers, shipping carriers, website hosting and security tools, email and customer-communication services, and professional advisers, or when we are required to do so by law. These providers should receive only the information reasonably needed for their work.
Cookies
Our website uses cookies and similar technologies to keep items in your shopping cart, remember preferences, support account login, checkout, security and fraud prevention, and understand website traffic and performance. Some cookies are needed for the cart, checkout, and account features to work. You can control or delete cookies in your browser settings; disabling some cookies may affect how parts of the website work.
How long we keep information and security
We keep personal information only for as long as reasonably needed for orders, customer support, exchanges and store credit, fraud prevention, business records, and legal, accounting, or tax duties. We use reasonable safeguards intended to protect personal information, but no internet or electronic-storage system can be guaranteed completely secure.
Your choices
You may email us to ask what personal information we hold about you, to correct information, or to ask us to delete information that we do not need to keep for legal, accounting, tax, fraud-prevention, or business-record reasons. If you receive marketing email from us, you can unsubscribe using the link in that email. Unsubscribing from marketing does not stop order, payment, shipping, or support messages.
Changes to this policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.
Contact us
For privacy questions or requests, please contact:
Smith Cultural Trove
Winter Haven, Florida
Email: info@smithculturaltrove.com
Phone: +1-863-355-6512
